Shipping + Q&A
Customer Service: Our customer service team is available Monday through Thursday. Please allow 1-2 business days for a response, though we strive to get back to you as quickly as possible.
Shipping Information:
- Mexico, USA & Canada: Free shipping on all orders.
- Other Countries: A flat shipping fee of $50 USD applies for 1-3 items. For larger orders, shipping costs will be calculated at checkout.
Order Delivery Time:
- Mexico, USA & Canada: Delivery typically takes 8-12 business days. While we aim for timely delivery, occasional customs or courier delays may occur. Please allow an additional 2-3 business days for order processing and packaging.
- Other Countries: Delivery takes approximately 12-14 business days.
Tracking Information: Once your order is dispatched, you will receive an email with your tracking number. If you don't receive tracking details, feel free to contact us at fontetulum@gmail.com.
We work with trusted carriers like DHL and FedEx to ensure safe and reliable delivery.
Duties & Taxes: Customs duties and taxes may be applied upon delivery. Unfortunately, Fonte Tulum cannot cover or refund these fees. We recommend checking with your local customs office if you have any concerns about potential charges.
Item Availability: Our products are made to order with care and precision. In the rare event of production delays, we will notify you immediately.
Wholesale Opportunities: We invite businesses worldwide to join us as partners. Wholesale pricing is available for orders of 10 pieces or more, with production times typically ranging from 1-2 weeks depending on the order size.
With over 40 distribution points globally, we ensure a wide reach for your orders. For more information or to place a wholesale order, please contact us at fontetulum@gmail.com. We will promptly share our catalog, pricing, and other relevant details.
At Fonte Tulum, customer satisfaction is our priority. If you have any questions or need assistance, our team is always ready to help at fontetulum@gmail.com.